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The use of the website does not constitute a contractual relationship, in particular for advice or information provision between you and WL BANK AG Westfälische Landschaft Bodenkreditbank (in the following referred to as WL BANK).
Dispute settlement procedure
Possibility of dispute settlement
The Bank participates in the dispute settlement procedure of the German cooperative banking group. Therefore, private and corporate customers who have a dispute with the Bank as well as non-customers whose application for opening a basic account is rejected have the possibility to appeal to the ombudsman for the cooperative banking group ( http://www.bvr.de/Service/Kundenbeschwerdestelle). Further details are contained in the "Rules of Procedure for the out-of-Court Settlement of Customer Complaints in the German Cooperative Banking Group" ("Verfahrensordnung für die außergerichtliche Schlichtung von Kundenbeschwerden im Bereich der deutschen genossenschaftlichen Bankengruppe"), which can be provided on request. Complaints should be addressed in text form (e.g. by letter, telefax or email) to the Customer Complaints Office at the Federal Association of German Volksbanken and Raiffeisenbanken BVR (Kundenbeschwerdestelle beim Bundesverband der deutschen Volksbanken und Raiffeisenbanken BVR).
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